Info

Adapters
Adapters for electrical appliances are available at reception (for a deposit of CHF 10.- / EUR 10.-).

Air conditioning
Our rooms are kept at a pleasant temperature with an ecological geothermal probe pump - without any conventional air conditioning.

Allergy
Our pillows are filled with down feathers, but covered with an anti-allergenic pillow hygiene cover. If you prefer a synthetic pillow, please contact our reception team. All comforters are synthetically filled.
For food allergies or intolerances, please inform us in good time. We can offer gluten-free bread, muesli, and lactose-free milk alternatives.

Airport
You can reach Zurich Airport by train from Sins station (approx. 1.5 hours) or by taxi (about 40 minutes, CHF 160).

ATMs
The nearest cantonal bank with an ATM is directly opposite the hotel, next to the "Löwen" restaurant.

Baby crib
Available free of charge, please inform us at the time of booking.

Banks
Several banks are nearby. The nearest cantonal bank with ATM is directly opposite the hotel.

Bar / Wine bar
Open daily 5 p.m. to midnight. Offers wines, spirits, and snacks.

Bicycles
Available for rent nearby at Wey Ski & Bike: www.weybikeski.ch.

Blinds / Darkening
Blinds can be opened/closed electrically. Controls are next to the light switches.

Breakfast
Buffet:

• Mon–Fri: 06:30 – 10:00

• Sat–Sun: 07:00 – 11:00
  Cost: CHF 15 extra.

Cab
Please book in advance (waiting time 15–30 min). Uber is not reliable.

Cancellations
Free until 6 pm the day before arrival. Later cancellations or no-shows = 1st night charge.

Check-in / Check-out
Reception hours:

• Mon–Fri: 06:00 – 22:00

• Sat–Sun: 07:00 – 17:00
  Rooms ready from 2 pm. Check-out by 11:00 am. Late check-out possible by arrangement.

Cinema
Cinepol in the village center. Program: www.cinepol.ch.

City tours
Lucerne: CityTrain; Zug: CityBot. Boat trips on Lake Zug or Lake Lucerne available.

Coffee / Tea
Served in the lobby and wine bar on request.

Cosmetic articles
Sewing set, shoe polish sponge, nail file, shower cap, mouth care set, shaving set – available at reception.

Credit cards
We accept Visa, Mastercard, Maestro, AMEX, Diners, JCB.

Defects
Please report any issues to reception.

Directions

• From Zug/Zurich → Exit Cham/Sins, 200m after traffic circle.

• From Lucerne → Exit Gisikon/Root, toward Sins.

• From Bremgarten → Through Mühlau/Reussegg, 300m after circle.

Direct dial
Your room’s direct number is shown on the telephone under the receiver.

Doctor
Praxis Gruppe Sins, Blumenweg 5, Tel. 041 787 10 77.
For emergencies → Andreasklinik Cham, +41 41 784 07 84.

Dogs / Pets
Welcome, surcharge CHF 10 per night.

Drinks
Available from the wine bar, may be taken to your room. No room service.

Electric charging station
Two charging stations in the garage (for a fee). Ask reception.

Electricity
220 volts. Schuko plugs don’t fit; adapters available at reception.

Emergencies
Emergency number outside reception hours: +41 (0) 79 265 09 17.

Emergency call

• Fire brigade: 118

• Police: 117

• Ambulance: 144

• Rega (air rescue): 1414

Environmental protection
Hotel uses geothermal heating/cooling, solar panels, and comfort ventilation. Towels changed only if on the floor. Daily cleaning optional.

Excursions
Info brochures in the lobby; ask reception for help.

Extension
Ask reception to extend your stay.

Extra beds
Available at an extra charge; request when booking.

External calls
Dial “0” before the number.

Fibre / Escape route
Escape routes posted on your room door. If escape is not possible, seal door gaps with wet towels and signal at window.

Fitness / Jogging trail
FlowGym in the building (CHF 15 per entry). Jogging trails along the Reuss river.

Foreign exchange
Available at Aargauer Kantonalbank opposite hotel. Open Mon–Fri.

Hairdresser
Nearby options:

• www.coiffurewolfisberg.ch

• www.elitefriseur.ch

• www.ceddas-barbershop.ch

Hygiene articles
Available at reception.

Information
See brochure wall or ask reception.

Internet / WIFI
Free Wi-Fi throughout hotel. Access code at check-in and on key holder QR.

Iron / Ironing board
Available upon request. Laundry service within 24 hrs.

Laundry bag
Available in the closet. Laundry returned within 24 hrs. No dry cleaning.

Lost property
Ask at reception.

Lucerne
21 km away. Trains every 30 mins. Taxi ≈ CHF 100.

Luggage storage / service
Available at reception.

Museum
Recommended: Swiss National Museum (Zurich), Rosengart (Lucerne), Museum of Transport (Lucerne).

Newspapers
Available in the reception area.

Night entrance
Doors close after midnight. Use your room card for access.

Night’s rest
Quiet hours from 10 p.m.

Non-smoking hotel
No smoking/vaping inside. Violation = CHF 250 fine + possible fire alarm costs. Smoking areas near main entrance and wine bar.

Packed lunch
Available if requested the day before (instead of breakfast).

Parking
Free underground garage. Loading/unloading possible in front.

Petrol station
Agrola (behind hotel) or Shell (next door).

Pharmacy
Apotheke Frey, Luzernerstrasse 2a, Tel. 041 787 14 33. Open Mon–Fri, Sat mornings.
Outside hours: 0800 300 001 or pharmacy at Zug station.

Post
Stamps at reception. We can send/receive mail for you. Post office nearby.

Printing / Copies
Ask reception or email documents to info@hotel-arcade.ch.

Public transport
Sins station (2 min walk). Timetables at www.sbb.ch.

Quality
We aim to make your stay pleasant. Please provide feedback or complaints to staff.

Radio
Available on TV flatscreen.

Reception
Mon–Fri: 06:00–22:00, Sat–Sun: 07:00–17:00.
Outside these times, bar staff can assist.

Restaurants
Several nearby. Partner: Restaurant Löwen (opposite hotel), Tel. +41 41 787 11 32.

Room cleaning / Room card
Towels changed only if on floor. Use red card for no-cleaning option.

Safe
Located in closet. Operated with code or magnetic card. Contact reception if issues.

Seminars & Meetings
Ask reception for seminar room details.

Sewing accessories
Free at reception.

Shopping facilities

• “Suter” petrol station store (open daily).

• CHERNE center (Coop, bakery, florist).

Shoe cleaning
Free utensils at reception.

Smoking
See “Non-smoking hotel.”

Snacks
Available at the bar 5 p.m. – midnight.

Social media
Find us on Facebook and Instagram.

Souvenirs
Available in lobby showcases.

Tap water
Drinkable, medium hardness (16–22 °fH).

Telephone
Reception via speed dial. External calls: dial “0”.

Temperature
Adjust via wall regulator near entrance. Ask reception if needed.

Towels / Bath towels
Changed only if placed on floor.

Train station
Sins station 2 min walk. Buy tickets at machine.

TV
Operable by remote or buttons. Channel list on desk.

Uber
Not reliable. Use taxi (10–30 min wait).

Umbrella
Available at reception.

Vaping
See “Non-smoking hotel.”

Vouchers
Available for hotel, wine bar, or breakfast.

Wake-up call
Available on request.

Zug
12 km away. Trains every 30 mins. Taxi ≈ CHF 50–80.

Zurich
34 km away; airport 46 km. Trains every 30 mins. Taxi ≈ CHF 150–180.